Terms & conditions | Termes & conditions

Shipping, Returns & Exchanges

SHIPPING

Free shipping is one way.

As we ship worldwide, tracking possibility may vary according to where you live. Please contact us for questions.

EXCHANGE & REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.Try the shoes on a clean floor or on a towel. If there is visible dirt, marking or scratches on the shoes or soles. Shoes will not be refunded. It must also be in the original packaging.

To return your product, mail the product to: 102 Putney, St-Lambert St-Lambert Quebec CA j4p3b1. 

You are responsible for the shipping fees for a return or an exchange. Orangoutang will ship for free the next pair in case of an exchange. 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To complete your return, please provide us your invoice number.

EXCHANGES

We replace items if the fit is not good or if they are defective or damaged.  If you need to exchange, send us an email at info@orangoutangdance.com and send your item to: 102 Putney, St-Lambert St-Lambert Quebec CA j4p3b1.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If shipped COD, the return shipping fees will be deducted from your refund. 

Late or missing refunds

We care for people and good service and process orders as fast as possible.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@orangoutangdance.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.